We want you to be satisfied with your Simply Breathe purchase. This Refund Policy explains our 30-Day Guarantee, returns, damaged or incorrect orders, and refund processing.
Our 30-Day Guarantee applies to a customer’s first order placed directly through simplybreathe.com.
To request a refund under the 30-Day guarantee, contact us at info@simplybreathe.com within 30 days of the date your order was delivered and provide your order number.
Customers may open and try one pack of Simply Breathe Lip Seal Strips. If the order contains additional packs, those packs must remain unopened and must be returned to qualify for a refund.
The 30-Day Guarantee is limited to one claim per customer.
Eligible refunds are based on the amount actually paid for the qualifying products after any discounts, promotional offers, or other price reductions.
Original shipping charges are nonrefundable unless the order arrived damaged, defective, or incorrect.
Refunds are issued to the original payment method.
If your order included more than one pack, unopened packs must be returned before the refund is issued.
Before sending a return, contact us at info@simplybreathe.com. with your order number. We will provide return instructions and the applicable return address.
Unless the return is due to a damaged, defective, or incorrect order, the customer is responsible for return shipping costs.
We recommend using a trackable shipping method. Simply Breathe is not responsible for returned packages lost in transit.
If your order arrives damaged, defective, or incorrect, contact us at info@simplybreathe.com as soon as possible with your order number and a description of the issue.
We may request photographs or other reasonable information to evaluate the problem.
If the order is confirmed to be damaged, defective, or incorrect, we will provide an appropriate replacement or refund and will cover any required return shipping.
Once we receive any required returned products, eligible refunds will be issued to the original payment method within 7 business days.
Your bank, credit card company, or other payment provider may require additional time to post the refund.
The Simply Breathe 30-Day Guarantee applies only to purchases made directly through simplybreathe.com.
Products purchased through retailers, marketplaces, healthcare providers, or other third-party sellers are subject to the return and refund policies of the seller from which they were purchased.
Simply Breathe
Email: info@simplybreathe.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and unopened. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at
info@simplybreathe.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@simplybreathe.com.